الكيخيا ف. . Managing the Service Provider Employee and his Role in Determining the Level of Perceived Service Quality . Dirasat in Economics and Business , [S. l.], v. 31, 2013. DOI: 10.37376/deb.v31i.1151. Disponível em: https://journals.uob.edu.ly/index.php/DEB/article/view/1151. Acesso em: 5 jun. 2026.