Environmental and Administrative Services within its Relation to The Level of Academic Achievement : A Field Study for A Sample of Students from Faculty of Arts and Science – Ajdabiya

Abstract

Background: the present study is mainly aimed at figuring out the level of
undergraduate student satisfaction with the environmental and administrative services
of the university and its impact on the level of academic achievement as well as to identify
the quality of environmental and administrative services supplied at University of
Ajdabiya, from students' perspective.
Objectives: to fulfil the main hypothesis that there is a statistically significant correlation
between students' satisfaction with the services supplied and their level of achievement as
it branches off in two basic hypotheses:
1- There is a statistically significant correlation between the student’s satisfaction with
the university’s environmental services and the level of his academic achievement.
2- There is a statistically significant correlation between the student's satisfaction with
the university's administrative services and his level of achievement.
Method: This paper is considered as one of the descriptive quantitative studies, using a
survey methodology with sample size (N = 490) students.
Results and discussion: the findings of the paper carried out are as follows, including:
1- Students are not fully satisfied with the administrative services supplied to them
through their colleges.
2- Highly unsatisfied with the environmental services.
3- There is a statistically significant correlation between the student's satisfaction with
the university's environmental services and his level of academic achievement.
4- There is no statistically significant correlation between the student's satisfaction with
the university's administrative services and his level of achievement.